Build your own dedicated support team to reduce costs and complexities of internal operations. Hire skilled and industry certified IT professionals at an on-going monthly fee and augment your current IT staff with our qualified IT experts.

Depending on your IT support needs, the team of ByteTECH professionals can be fully dedicated or semi-dedicated, ready to help you or your end-users with tech-related issues. Our dedicated customer support services are available via email, IM and phone, with direct access to a range of industry certified and professionally qualified support engineers with extensive technical knowledge. All our dedicated and semi-dedicated support staff are well trained Microsoft Certified Systems Engineers (MCSE), Red Hat Certified Engineers (RHCE), Cisco Certified Network Engineers (CCNA), etc. with a minimum of 3 to 4 years of experience.

We can match resources to your specific requirement and free you from the challenges of finding, recruiting, training and retaining high-quality professional staff. We understand your business goals, your culture, and your needs and align our services accordingly. Our tailored approach means that we analyze your business needs first and then adapt and build the dedicated technical support team that fits your company best.

Features

Build your Own Team

Identify the support hours, level of support and build your own support configuration the way you want it

Build your Own Team

Identify the support hours, level of support and build your own support configuration the way you want it

Full Protection

We guard your data in secured CMDB and the info is released to the right member on need basis

Full Protection

We guard your data in secured CMDB and the info is released to the right member on need basis

Pre-sales Support

We understand your business to ensure pre-sales queries are answered correctly and in time

Pre-sales Support

We understand your business to ensure pre-sales queries are answered correctly and in time

Dedicated Account Manager

Ensures that the quality is met and serves as a consultant on business decisions

Dedicated Account Manager

Ensures that the quality is met and serves as a consultant on business decisions

Unlimited Support

Apart from resolving tickets, your team can handle server administration issues too

Unlimited Support

Apart from resolving tickets, your team can handle server administration issues too

Flexible Hours

We prepare a shift schedule at the start of every month which meets your support and project requirements

Flexible Hours

We prepare a shift schedule at the start of every month which meets your support and project requirements

Benefits

White Label Support

All support is branded under your company name and brand identity

100% Resolutions

Any technical issue is resolved by your dedicated team, guaranteed

Scalable

Scale up or down man power in your team as and when a requirement arises

Knowledgeable Staff

Wide exposure with multi-domain knowledge for quick resolutions

Matured Process

All our internal process are based on ITIL and CMMi Level 3 appraised

Periodic Reviews

Reviews are initiated by us with the team and you for best results

Plan

Standard Features


Bullet GreenLevel 1

Bullet GreenLevel 2

Bullet GreenLevel 3

Years of experience

Initial Response Time

Delivery model

Hours per week

Choice to build your team

Helpdesk tickets

Number of servers

Response time

Resolution time

Medium of communication

Technical support

Pre-sales support

Backup resource for emergencies

Semi Dedicated Team

-

1 to 2

24X7

Off-site

48

-

Unlimited

Unlimited

1 hour

Under 12 hours

Email, help desk, chat

-

-

Dedicated Team

3+

24X7

Off-site

48

Unlimited

Unlimited

30 minutes

Under 8 hours

Email, help desk, chat, phone